Processing Time

• All orders are processed within 2-3 business days (excluding weekends and holidays).

• If we experience a high volume of orders, processing times may be slightly longer. We will notify you of any significant delays.

Shipping Rates & Delivery Estimates

• Shipping rates are calculated at checkout based on your location and selected shipping method.

• Estimated delivery times:

• Domestic (U.S.) Shipping: 1-7 business days

• International Shipping: 3-15 business days

• Please note that delivery times may vary due to carrier delays, customs processing, or holiday shipping surges.

Shipping Carriers

• We primarily ship via [USPS, UPS, FedEx, etc.] for domestic orders and [DHL, USPS International, etc.] for international orders.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number.

International Shipping & Customs

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

• Customs processing may cause additional delays beyond our estimated shipping time.

Lost, Stolen, or Damaged Packages

• We are not responsible for lost, stolen, or damaged packages once they leave our facility.

• If your package is lost or stolen, please file a claim with the shipping carrier.

• If your item arrives damaged, contact us within 5 business days with photos, and we will do our best to resolve the issue.

Returns & Exchanges

• We do not accept returns or exchanges on doll clothing due to hygiene and quality control reasons.

• If there is an issue with your order, please contact us at microfierce@gmail.com within 5 business days of receiving your package.

Questions?

If you have any shipping-related questions, feel free to contact us at microfierce@gmail.com.